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Terms of Service


The details you submit for account registration shall be in latest, accurate and true. Any changes on the information are to be done through this website or by email to our customer service platform. Your login details and password are always kept secured. Kindly notify us immediately when there is any breaching of security or unauthorized access of your account in our website.

Order to be placed is only by adult age 18 years old and above with the possess of a valid credit/credit card issued by any local banks with Visa or Master service.


All orders are subjected to item availability. Items that are shown in your online shopping cart are not reserved and might be not available later on due to several technical reasons such as being sold to another customer. Multicare Pharmacy reserves the rights to cancel any orders without prior notice. 



Payment as of to date only can be made through VISA, MASTER, debit cards under local banks, online banking and any other methods which may be clearly stated on our site from time to time. Upon checking out the credit card/debit card being used is under your full authority or that you are specifically authorized by the card owner to use it. 

Reasonable steps and care are to be taken in order to make our site secure. All online banking transactions on this site are processed using EGHL which is a trusted secured online payment gateway that encrypts your details in a secured host environment. 

In addition, we will take all reasonable responsibilities in order to keep the details of your order and payment secure. In the absence of our negligence we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering items on our site.



Vouchers provided are non-transferable and cannot be used in conjunction with any other voucher code or offers and must be redeemed within the redeemable period as mentioned.

Multicare Pharmacy reserve the rights to change, modify, add or delete portions for the terms and conditions at any time without prior notice.



Kindly take note that we will process the orders within 1-3 working days after payment is received. The estimated delivery time provided are to be used as a guide only and normally delivered within 5-7 working days under normal circumstances. We are not responsible for any delays caused by courier delivery company or destination customs clearance processes.