The details you submit for account registration must be current, accurate, and true. Any changes to your information should be made through this website or by emailing our customer service platform. Your login details and password will always be kept secure. Please notify us immediately if there is any breach of security or unauthorized access to your account on our website.

Orders may only be placed by individuals aged 18 years and older who possess a valid credit or debit card issued by a local bank with Visa or MasterCard services.

Orders

All orders are subject to item availability. Items shown in your online shopping cart are not reserved and may not be available later due to various technical reasons, such as being sold to another customer. Sunway Multicare Pharmacy reserves the right to cancel any orders without prior notice.

Payment as of today can only be made through VISA, MASTER, debit cards from local banks, online banking, and any other methods that may be clearly stated on our site from time to time. When checking out, you confirm that the credit or debit card being used is under your full authority, or that you are specifically authorized by the card owner to use it.

Reasonable steps and precautions will be taken to ensure the security of our site. All online banking transactions on this site are processed using Sunway Pay, a trusted and secure online payment gateway that encrypts your details in a secure hosting environment.

Additionally, we will take all reasonable measures to keep your order and payment details secure. In the absence of our negligence, we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide while accessing or ordering items on our site.

Vouchers provided are non-transferable and cannot be used in conjunction with any other voucher codes or offers unless stated otherwise. They must be redeemed within the specified redeemable period.

Sunway Multicare Pharmacy reserves the right to change, modify, add, or delete portions of the terms and conditions at any time without prior notice.

Please note that we will process orders within 1 to 3 working days after payment is received. The estimated delivery time provided is intended as a guide only, with normal delivery typically occurring within 3 to 5 working days under usual circumstances. We are not responsible for any delays caused by the courier delivery company or by customs clearance processes at the destination.